Policies
[Policies at Host Sites other than Hong Kong may be slightly different. Please check with Host Site before signing up for Polestar training]

Cancellations, Refunds and Schedule changes-Courses and Packages

Courses-Registration may be cancelled up to 30 days before the course/exam date. Deposits will be refunded less a HK$800.- (US$100.-) non-refundable deposit. NO REFUND for cancellations or schedule changes 29 days or less before the date of the first day of the course/exam.
Iso Fit/Polestar Pilates Asia Inc. reserve the right to cancel any course/exam. Fees paid will be refunded in full.

Packages- Registration may be cancelled up to 30 days before the first scheduled course of the package.. Deposits will be refunded less a HK$800.- (US$100.-) non-refundable administration fee. For cancellations or schedule changes 29 days or less before the date of the first day of the first and/or any course of the package, a refund of pre-paid amounts less US$600.- will be made to applicant.
Iso Fit/Polestar Pilates Asia Inc.  reserve the right to reschedule any course/exam provided that at least 21 days notice is given.
Amendments may be made to the package schedule of courses/exams so long as:

• A full 30 days notice of any change is submitted by email or fax to Iso Fit.

• Rescheduling for the course/exam is done at least 30 days before course/exam-subject to availability of places.

• All the courses in the package are completed within 1 year of the date of the first course as originally scheduled.

Iso Fit/Polestar Pilates Asia Inc. reserve the right to postpone a course or training of any kind if the weather or other factors beyond the Host’s reasonable control prevent the conducting of the said course or training on the scheduled date. No financial compensation will be payable in such circumstances.

 Discounts (Not applicable to exams)
The following discounts on all above prices apply: (Only one discount may apply).
1. 5% - if 2 or more people register for the same courses/packages together.
2. 5% - if applicant is registering for a second Polestar qualification.
3. 10% - if applicant is registering for a third Polestar qualification.
4. 10% - for applicants who apply (and pay 40% of total price payable) before a specified “Early Bird” date.
5. Discounts will also be given for applicants who have completed another recognized Pilates certification/qualification prior to the date of application. Please contact Iso Fit/Polestar Pilates Asia Inc.  for further details.

A deposit payment of 50% of the individual Course(s) or Exam fee is required to reserve a place in a course(s) and/or exam and the balance is payable on or before the first day of the course/exam. Packages 
A deposit payment of 25% of the full package price is required to reserve a place in the courses and certification exam included in the package. Thereafter additional 25% payments are required on or before the first day of each course contained in the package as specified.

All payments should be made to: Iso Fit for courses taken in Hong Kong and according to Host stipulations if courses taken at a Host site other than Hong Kong.

Please see [Remittance instructions] for full details.

After they have paid the required deposit, applicants will be given/sent the Polestar Pre Training material with which they should become familiar prior to the start of the course.

Polestar Pilates Asia Inc. and/or Iso Fit may refuse entry of a course participant to a certification exam or withhold the issuance of a Certificate if a candidate has not made full payment of the fees as stipulated.

Certification Examinations

Candidates who have:

•         Attended all core modules (16 hours per module)

•         Completed the required observation, self mastery and assistant teaching hours

•         Been appropriately signed off on self mastery hours by a Polestar Educator or authorized Mentor.

•          Paid all certification and examination fees as stipulated.

Are eligible to sit the Polestar Education Certification Examination.

Under normal circumstances candidates will not be permitted to sit the certification exam before at least three months have passed after he/she completed the final core course module.

Polestar Pilates Asia Inc. will arrange for an examiner to visit all Host sites at least twice a year.

Candidates should arrange their participation in a certification examination with their host.

Candidates may sit the examination at any Polestar Host worldwide so long as the required fees have been paid and prior arrangements have been made with the Host.

The required pass mark is 80%. If the candidate is not fluent in English, this pass mark is reduced to 75%.

Polestar graduates are required to complete 80 Polestar CEUs (Continuing Education Units) within a 5 year period starting from the date of issue of their certificate in order that they remain in Good Standing with Polestar and that they receive a new certificate valid for an additional 5 years.

These CEUs are accumulated by attending Polestar (and other) CEC (Continuing Education Credits) activities which are provided at all Host sites.

Information about the CEC activities are available from Polestar Hosts.

All CEU attendance must be appropriately recorded with Polestar Pilates Asia and all CEU certificates presented to Polestar Education at the time of renewal application.

Participation will be on a first come, first served basis.
Registration is confirmed by Iso Fit/Polestar Pilates Asia Inc. in writing. (email and/or fax and/or letter).
Course fees include instruction workshops, manual, light refreshments and certificate of attendance.
Iso Fit reserves the right to reschedule any course/exam provided that at least 21 days notice is given.
For package pricing, all courses must be completed within 1 year from the date of the first course taken. Certification exam must be taken within 18 months of the first course taken.

Polestar Education LLC, Polestar Pilates Asia Inc., Iso Fit and all staff related to the above course and entities will not be held liable for any loss of property or life, injury or inconvenience accredited to or from participating in or intending to participate in, before, during or after the course. It is the participant’s duty to ensure they are of adequate health and physical, mental and financial preparation to embark on this course of study. If you have doubts, please contact david@polestarpilatesasia.com  to discuss your situation before committing.  

Polestar Pilates Asia and Polestar Education LLC Copyrights

1. All of the entire contents of this site are copyrighted in the USA. Unless otherwise indicated, copyrights are owned by Polestar Education LLC.

2. THIS PUBLICATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Polestar Pilates Asia. and Polestar Education LLC ASSUMES NO RESPONSIBILITY FOR ERRORS OR OMISSIONS IN THIS PUBLICATION OR OTHER DOCUMENTS WHICH ARE REFERENCED BY OR LINKED TO THIS PUBLICATION.

3. REFERENCES TO CORPORATIONS, THEIR SERVICES AND PRODUCTS, ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. IN NO EVENT SHALL Polestar Pilates Asia or Polestar Education LLC BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS INFORMATION.